Refund & Cancellation Policy

1. Subscription Plans Overview

Roomspo offers monthly subscription plans with recurring billing:

All plans renew automatically on a monthly basis. Credits are allocated at the start of each billing cycle.

2. How to Cancel Your Subscription

3. When Cancellation Takes Effect

• •
  End of Billing Cycle: Cancellation takes effect at the end of your current billing period
• •
  Continued Access: You retain full access to your subscription and remaining credits until the end of the paid period
• •
  No Future Charges: You will not be charged for subsequent billing cycles
• •
  Credit Expiration: Any unused credits expire when your subscription ends

4. Refund Policy

4.1 General Refund Policy

4.2 Refund Eligibility

We may provide refunds in the following circumstances:

• ✓
  Technical Issues: If our service is unavailable for more than 48 consecutive hours due to our fault
• ✓
  Billing Errors: If you were charged incorrectly or multiple times in error
• ✓
  First-Time Subscribers: 7-day money-back guarantee for first-time subscribers who have used fewer than 5 credits
• ✓
  Unauthorized Charges: If your account was compromised and charges were made without your authorization

4.3 Non-Refundable Situations

• ✗
  Change of Mind: Refunds are not provided if you simply change your mind after subscribing
• ✗
  Used Credits: No refunds for credits already used to generate images
• ✗
  Dissatisfaction with Results: AI-generated results vary; dissatisfaction with output quality is not grounds for refund
• ✗
  Account Termination: No refunds if your account is terminated for violating our Terms of Service or Acceptable Use Policy
• ✗
  Partial Months: No pro-rated refunds for partial billing periods

5. How to Request a Refund

6. Credit System & Expiration

6.1 How Credits Work

• 1 Credit = 1 Image: Each AI-generated room design costs 1 credit
• Monthly Allocation: Credits are added to your account at the start of each billing cycle
• Real-Time Balance: Your credit balance is displayed in the Studio

6.2 Credit Expiration

6.3 Credit Refunds

• Failed Generations: Credits are automatically refunded if image generation fails due to system errors
• User Errors: Credits are NOT refunded for failed generations due to invalid images or prohibited content
• No Cash Value: Credits have no cash value and cannot be redeemed for money

7. Plan Changes & Upgrades

7.1 Upgrading Your Plan

• Immediate Effect: Upgrades take effect immediately
• Pro-Rated Billing: You're charged the pro-rated difference for the remainder of the current billing cycle
• Credit Allocation: You immediately receive the full credit allocation for the new plan

7.2 Downgrading Your Plan

• End of Cycle: Downgrades take effect at the end of your current billing cycle
• No Refund: No refund for the difference between plans
• Credit Adjustment: Your credit allocation adjusts to the new plan at the next billing cycle

8. Payment Issues

8.1 Failed Payments

If your payment method fails:

• We'll attempt to charge your card up to 3 times over 7 days
• You'll receive email notifications about failed payments
• Your account may be temporarily suspended after repeated failures
• Update your payment method in the Stripe billing portal to restore access

8.2 Disputed Charges (Chargebacks)

9. Free Trial Policy

• 1 Free Render: New users receive 1 free AI-generated image without payment information
• No Credit Card Required: The trial does not require payment information
• One Per User: Limited to one trial per email/device combination per 24 hours
• No Refunds: Free trials are not eligible for refunds (no payment made)

10. Contact Billing Support

For billing questions, cancellations, or refund requests: